Delivering exceptional and easy customer experiences

A solution designed to reduce maintenance costs, improve user-adoption, integrate seamlessly with existing technologies and provide an efficient means of accessing data.

Earn customer loyalty
Minimize customer effort, proactively address issues, and deliver more personalized, seamless service.
Empower every agent
Give agents the knowledge they need to deliver faster, more consistent service.
Adapt to changing needs
Anticipate and react quickly to customer, business, and market demands using a customer service software application with intelligence built in.

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Dynamics 365 for Customer Service that helps you to enhance and automate customer service, improve field service and benefit from project service automation.

Intelligent Management

Omni-channel engagement

Omni-channel engagement

Connect with customers anytime, anywhere

  • Use a unified platform for consistency and visibility across channels.
  • Get deeper insights with a 360-degree customer view.
  • Personalize interactions based on past interactions and behaviour.
Self-service and communities

Self-service and communities

Help your customers help themselves

  • Offer access to customer service anytime, anywhere.
  • Deliver real-time service that’s optimized for any mobile operating system and device.
Sales

Sales

Manage your sales cycle more efficiently

Shorten the time from quote to cash by connecting your sales and accounting. Act quickly on sales-related enquiries right from Outlook. Easily handle multiple ship-to and bill-to addresses per customer, including direct shipment and invoicing addresses.

Agent enablement

Agent enablement

Help your agents succeed through a single user interface

  • Support agents with a visual interface that delivers role-tailored experiences.
  • Manage cases faster and provide differentiated levels of support.
  • Speed resolution using machine learning and advanced analytics capabilities.
Unified knowledge

Unified knowledge

Give agents and customers answers on the spot

  • Deliver the right answers at the right time across channels.
  • Capture content from social media, service interactions and experts.
  • Understand how your knowledge base is being used with rich analytics, helping you improve and add information based on customer needs.
Digital intelligence

Digital intelligence

Be proactive with built-in digital intelligence

  • View real-time key service metrics through custom dashboards.
  • Automatically detect sentiment and intent on social posts using built-in intelligence.
  • Resolve issues faster by using machine learning to reference relevant articles and cases.
  • Get quick insights to help identify trending issues.

Tailor and extend Dynamics 365 across your business

Not only does Dynamics 365 integrate ERP and CRM, it also integrates with the entire Microsoft ecosystem, including Cortana Intelligence, Office 365, PowerApps and Power BI.

Productivity
Dynamics 365 offers a seamless integration to Office 365 to boost productivity.
Intelligence
Big data and advanced analytics suite with voice recognition, Azure machine learning, and IoT sensor capabilities.
Extensibility
Build custom mobile apps connected to run on any tablet or smartphone, securely mobilizing any business process.

Learn More!

If you would like to find out more, we are pleased to answer all your questions.

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