Proactive and connected field service
Create a customer service story that spans multiple channels, maximizes your employees’ efficiency and exceeds customer expectations.
Customer and Partner Engagement
Customer and partner engagementGet visibility and insight through configurable web pages tailored to customer or partner roles and extend the power of your Dynamics 365 to deliver self-service options to enhance the customer experience.
Work Order Management
Work order management
Create work orders directly from a case, customer portal, email, or directly from your CRM and track against SLAs, entitlements, revenue and related costs and invoicing.
CRM service contracts help you maintain warranty and entitlement information organization-wide.
Scheduling and Optimization
Scheduling and optimization
Automatically schedule and assign resources based on skills, location, required parts, and work load. Routes are optimized to meet SLAs and minimize drive times.
360° View of the Customer
360° View of the customerAchieve complete organizational alignment with Sales, Marketing, Customer Service, and Field Service teams for customer records.
Inventory, Parts and Logistics
Inventory, parts and logistics
Get real-time updates to ensure accurate inventory including the ability to reorder directly from Dynamics 365.
AnalyticsWith one central repository of information, key analytics and KPIs are at your fingertips for proactive decision making.
Tailor and extend Dynamics 365 across your business
Dynamics 365 integrates ERP and CRM and also the entire Microsoft ecosystem, including Cortana Intelligence, Office 365, PowerApps and Power BI.
If you would like to find out more, we are pleased to answer all your questions.
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- 18 YEARS OF EXPERIENCE Microsoft Dynamics Systems
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