Proactive and connected field service

Create a customer service story that spans multiple channels, maximizes your employees’ efficiency and exceeds customer expectations.

Increase Service Revenue
Prevent warranty leakage, enter new markets, maximize technician productivity, increase up sell / cross-sell opportunities, and speed up cash flow.
Equip Your Mobile Workforce
Provide real-time customer insights and guidance, use barcode and RFID readers, and process work orders from mobile apps.
Increase Customer and Partner Satisfaction
Keep your customers and partners happy by opening up multi-channel communication lines, meeting or exceeding SLAs, and providing proactive vs. reactive service.

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Discover how Dynamics 365 helps field service organisation transform their processes to increase resource productivity and customer satisfaction.

Intelligent Management

Customer and Partner Engagement

Customer and Partner Engagement

Customer and partner engagement
Get visibility and insight through configurable web pages tailored to customer or partner roles and extend the power of your Dynamics 365 to deliver self-service options to enhance the customer experience.
Work Order Management

Work Order Management

Work order management

Create work orders directly from a case, customer portal, email, or directly from your CRM and track against SLAs, entitlements, revenue and related costs and invoicing.

Service Contracts

Service Contracts

Service contracts

CRM service contracts help you maintain warranty and entitlement information organization-wide.

Scheduling and Optimization

Scheduling and Optimization

Scheduling and optimization

Automatically schedule and assign resources based on skills, location, required parts, and work load. Routes are optimized to meet SLAs and minimize drive times.

360° View of the Customer

360° View of the Customer

360° View of the customer
Achieve complete organizational alignment with Sales, Marketing, Customer Service, and Field Service teams for customer records.
Inventory, Parts and Logistics

Inventory, Parts and Logistics

Inventory, parts and logistics

Get real-time updates to ensure accurate inventory including the ability to reorder directly from Dynamics 365.

Analytics

Analytics

Analytics
With one central repository of information, key analytics and KPIs are at your fingertips for proactive decision making.

Tailor and extend Dynamics 365 across your business

Dynamics 365 integrates ERP and CRM and also the entire Microsoft ecosystem, including Cortana Intelligence, Office 365, PowerApps and Power BI.

Productivity
Dynamics 365 offers a seamless integration to Office 365 to boost productivity.
Intelligence
Big data and advanced analytics suite with voice recognition, Azure machine learning, and IoT sensor capabilities.
Extensibility
Build custom mobile apps connected to run on any tablet or smartphone, securely mobilizing any business process.

Learn More!

If you would like to find out more, we are pleased to answer all your questions.

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