Engage every shopper, everywhere

Personalize customer engagement and increase employee productivity by creating an exceptional, insightful shopping experience that unifies digital, in-store and back office operations.

Create immersive shopping experiences
Elevate your brand and encourage buying behavior by engaging customers through cross-channel technology and personalised retail experiences.
Provide exceptional service
Help your employees deliver outstanding customer service by giving them the tools they need to succeed—from customer and inventory details to employee schedules.
Optimize retail operations through insights
Make smarter decisions based on data-driven insights to help optimize your business—from merchandising to inventory to fulfillment.

Microsoft Dynamics 365 for Retail
Learn how Microsoft Dynamics 365 for Retail is helping retailers make smarter decisions through intelligent operations.

Intelligent Management

Unified commerce

Unified commerce

Give customers a seamless shopping experience

Increase your revenue, customer satisfaction and brand loyalty by delivering a consistent shopping experience across channels.

  • Personalize customer experiences throughout stores, web, mobile and call centers.
  • Give customers the convenience and flexibility to buy in-store, pick up in other locations or get home delivery through optimized ordering and fulfillment tools.
  • Offer cross-channel incentives, such as loyalty programs, gift cards and promotions across channels.
Modern store experiences

Modern store experiences

Provide exceptional customer service

Manage your stores more efficiently, help increase sales, adapt to changing needs and provide outstanding customer service by implementing the latest technology, tools and innovation.

  • Meet customer expectations by using tools to access real-time product, customer, inventory and order visibility.
  • Offer more product selection and recommendations through advanced analytics that provide the best of both online and in-store shopping.
  • Gain insights through automation and business intelligence dashboards that manage reports, scheduling, time tracking and sales.
Effective merchandising

Effective merchandising

Offer the right products in the right channels at the right prices

Improve your ROI and product demand by accessing a robust set of capabilities that help centrally manage your merchandising—including product information, categories, assortment and pricing.

  • Simplify sales and promotional efforts by centrally managing your products and promotions.
  • Attract more customers by managing your assortments by channel and personalized offers.
  • Drive revenue by creating and targeting catalogs across channels, customers and seasons.
Optimized operations

Optimized operations

Streamline your business through intelligent insights

Reduce fulfillment costs, improve inventory utilization and efficiently manage your business by making smarter decisions using customer and operational insights.

  • Optimize fulfillment and enable the right level of inventory at right locations.
  • Finish end-of-day activities faster using automated and streamlined workflows.
  • Meet your changing business needs with a solution built for multi-company, multi-brand, and multi-channel global operations.
  • Take advantage of the latest innovations and opportunities with continuous application updates.
Innovate

Innovate

Accelerate time to market and adapt the application to your needs

Automate processes across Dynamics 365 applications and third-party systems for better engagement experiences.

  • Rely on the Microsoft cloud platform to reduce the cost and complexity of operating a global infrastructure and trust our state-of-the-art data centers to safeguard your data.
  • Transform your customer interactions with deep insights provided by artificial intelligence that guide your teams to the right business outcomes.

Tailor and extend Dynamics 365 across your business

Not only does Dynamics 365 integrate ERP and CRM, it also integrates with the entire Microsoft ecosystem, including Cortana Intelligence, Office 365, PowerApps and Power BI.

Productivity
Dynamics 365 offers a seamless integration to Office 365 to boost productivity.
Intelligence
Big data and advanced analytics suite with voice recognition, Azure machine learning, and IoT sensor capabilities.
Extensibility
Build custom mobile apps connected to run on any tablet or smartphone, securely mobilizing any business process.

Learn More!

If you would like to find out more, we are pleased to answer all your questions.

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